Thank you for shopping at GRITWORX Designs.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

If for any reason you are not fully satisfied with a standard, non-customized piece, you may return it within 14 days of delivery for a refund of the purchase price less a 10% restocking charge. You must pay for return shipping and your original shipping costs will not be refunded. Returned goods must be in resellable condition. Any cost incurred in returning your gods to resellable condition will be deducted from your refund. You must call for a return authorization before returning any goods. We do not accept returns of any customized orders. In addition, once work has begun on a custom piece, you will be charged for work done, including design time, if you decide to cancel the order. See below for more details.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to GRITWORX DESIGNS.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to GRITWORX Designs, accessible from gritwoxdesigns.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Standard, non-custom orders may be cancelled for any reason, at any point before the item is shipped.
Cancellation of custom orders will be subject to a processing fee for work already completed, including design time.

Once your order has shipped, you will be subject to our return policy.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

You will be reimbursed within 14 business days, upon confirmation of your cancellation.

Conditions for Returns

Shipping Damage

If Goods have been damaged during shipping, you must contact Us within 48 hours of delivery receipt. Please provide details and photo documentation of damages that we may use for a claim against the shipping service. GRITWORX Designs will assume shipping costs to return the Goods.

Returns for Other Reasons

If for any reason you are not fully satisfied with a standard, non-customized piece, you may return it within 14 days of delivery for a refund of the purchase price less a 10% restocking charge. You must pay for return shipping and your original shipping costs will not be refunded. In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were received in the last 14 days
  • The Goods are standard, non-custom orders

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • Clearance items are not subject to refunds.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

Unless Goods are being returned due to shipping damage, You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

GRITWORX Designs
7 Tea Olive Lane
Fairport, NY 14450

Goods must be adequately packaged to prevent shipping damage. We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Returned Goods must be in resellable condition. Any cost incurred in returning your Goods to resellable condition will be deducted from your refund. You must contact Us for a return authorization before returning any Goods.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

ADDITIONAL POLICIES AND FAQS

Real Wood Disclaimer

We build all of our products from real, solid wood. Real wood responds at different times of the year depending on the moisture content in the air. Wood responds to the changes in the air’s moisture level by expanding and contracting. We do everything we can to minimize the effects. All of our lumber is given time to rest during our production process in a suitable environment, but it will adjust to the moisture levels in your home. A dry home may cause the wood to move or crack more than a home with the right humidity level. A damper home may cause the wood to swell and warp.  Care must be taken to maintain controlled humidity levels.  We do our best to reduce wood movement but we have no control over the environment of your home. This is not considered defective workmanship. Although we do stand behind our products, we are not responsible for these types of conditions as we have no control of the environment in your home.

Tips

Keep wood pieces away from direct sources of heating and cooling. Avoid storing pieces in an attic or basement type environment. Your indoor humidity should be controlled in the range of 35-45% relative humidity (can be measured with a hygrometer) and temperature between 60-80 degrees F. Exceeding these levels will cause your solid wood pieces to expand and contract leading to cracking and surface checking. When the weather outside is cold the humidity levels drop, plus most types of heating systems will lower levels as well, especially wood fired heat. A humidifier in the winter months can help control your humidity.